Our E-Cigarette products have passed rigorous quality control from our manufacturing. However, You may encounter some problems when you receive the E-Cigarettes.
For example: the severe international shipping shock or volatile environmental conditions, such as temperature, humidity etc, some sensible electronic parts may encounter some problems during the usage of electronic cigarette.
You can resolve the problem by yourselves with the following instructions
Problem | Cause | Fixing Method | Cautions |
there is less smoke | battery power is not enough | bad connection | for E-Cigarette: check the battery polarity |
recharge the battery or replace the battery | |||
e-liquid is not enough | change the atomizer | do not change the atomizer too frequently | |
Refill e-liquid on the atomizer | do not put too much e-liquid | ||
too much e-liquid | smoking without the atomizer | have a break if the atomizer gets too hot | |
take off the atomizer, blow from the other end | do not blow too strong | ||
for E-cigarette: you can take off the atomizer and fling it, some water maybe thrown away | take off the battery and do not fling too strong | ||
for E-Cigar/E-Pipe: you can reset it. | every time reset should not be beyond 5 seconds | ||
inhale too strong | if everything is ok but there is still less smoke, you may not puff too strong | do not puff too strong, you may get more smoke with less inhaling | |
air flow channel is blocked | get through the air flow channel | do not block air flow channel | |
there is no smoke | battery power is not enough | recharge the battery or replace the battery | E-cigarette does not have the light |
bad power contacts | clean the contacts or tighten the contacts | do not put the battery with the wrong polarity | |
the switch is always off | tap to switch on | do not hit too strong | |
too much smoking liquid | smoking without the atomizer; | have a break if the atomizer gets too hot | |
take off the atomizer, blow from the other end | do not blow too strong | ||
for E-cigarette: you can take off the atomizer and fling it, some water maybe thrown away | take off the battery and do not fling too strong | ||
for E-cigar/E-Pipe: you can reset it | every time reset should not be beyond 5 seconds | ||
bad atomizer | if the battery is good but there is still no light, the atomizer should be replaced | you can use several batteries and atomizer by exchanging to find out whether or which battery or atomizer is bad | |
bad battery | battery is dead, the battery should be replaced | ||
the light is always on or flash | the switch is always on | knock softly to switch off | do not hit too strong |
blow from the inhaler end | do not blow too strong | ||
still hot when not in use | battery poles are put wrong | position the battery in proper polarity direction | if the problem persists, you need to replace atomizer. |
the switch is too sensible | knock softly to switch off | ||
blow from the inhaler end | |||
bad atomizer | replace atomizer | ||
the charger light does not change | the battery has been charged | it is normal | when charging, the light is red; when full, the light becomes green. the normal charging time is 3-4 hours. |
bad contacts | clean the contacts | use soft cloth to clean it | |
tighten the contacts | do not tighten too strong | ||
bad battery | if the charger is good, the battery should be replaced | you can use several batteries or chargers by exchanging to find out whether or which battery or charger is bad. |
